Standard Delivery Information
We offer this standard service for the U.K Mainland for FREE which excludes any areas joined to the Mainland by road as Customer Service will communicate a quote based on goods that may be purchased. For Ireland/N Ireland - we only ship Julian Bowen products now!
Deliveries will be approx 14 working days as a guide and please allow slightly longer for Steens products, AB or IV postcodes/ and fully assembled products which can take up to 21 working days as a guide. All furniture is flat packed unless described as fully assembled or any assembly fee has been paid. Where furniture is ordered, any branded mattresses such as Breasley,soft furnishings, bunk bed buddies, lights or other manufacturers brands will be delivered separately as these items are dispatched direct from those manufacturers. Any fabric selected items are made to order and take up to 28 days and non returnable. We can only accept an order for those items indicated as assembled if the overall purchase is over £200 as goods have to be delivered on a specialist service. Only one coupon code or promotional item can be selected in any one purchase.
For furniture, we will contact you at least 24/48 hours prior to dispatch by e-mail or telephone with tracking information/delivery arrangements. For smaller items ( non furniture ) goods will automatically be sent out within our timescale. Please remember, whilst time slots may be communicated for deliveries, they are not advertised, and will always be subject to change. Room of choice, can sometimes be requested for large furniture, but any request can not be a guarantee, due to staffing/routes and carriers - thank you for your understanding. Whilst 2 man is stated on some boxes, this information is recommended for customers, due to age, back or body concerns, physical strength or expectant mothers. All deliveries are guaranteed to the threshold only or to the ground floor of a shared building. Any time slot if advertised or communicated is purely estimated as there are too many extenal factors such as weather, traffic, and previous delivery routes to consider.
Off Shore/Isles - please e-mail firstname.lastname@example.org for delivery information, recommendations of carriers. VAT will be refunded to VAT exempt areas once shipped. We can not include special promotions to any products shipped to postal codes with surcharges or off shore which includes offers uch as free pillows, bunky lights or any other product which may be on promotion. Any bunky light in a promotion as stated, is strictly allocated on a basis of one bunky light per bed when a Breasley mattress is purchased but not per mattress, and pillows are allocated on a basis of one pillow per single mattress and two pillows for larger mattresses upwards - all subject to stocks lasting. Once you have agreed your Off Shore carrier/freight forwarder, please select free shipping ( zonal surcharges will still apply ) and we will ship into carriers/freight forwarders once you have confirmed their details by e-mail.
There will be a surcharge of £20 applied to Zones B and C as per the map below. Surcharges for zones D, E and F will be communicated over the telephone or by e-mail.