After Transaction and Payment
After you have completed your web order, the status will show "complete" which refers to a successful transaction.
All delivery information and timings can be found within the delivery section of our information. You will be contacted in advance of furniture delivery so you can make arrangements for receipt. Please do not telephone our offices prior to the estimated timescales communicated for furniture. In the rare event, you have not received confirmation of your delivery arrangements after the estimated timescales, then please e-mail email@example.com with your full name and address, and we will answer your enquiry within 24 hours if not quicker - please do not telephone.
Furniture orders are debited from your cards upon receipt of order, and our terms and conditions apply. You can cancel your order any time in writing, as long as your order has not been dispatched or in transit.
My Kids Collection is a brand of Montessoriuk Ltd and works with all the well known brands that have similar values and objectives, which is to ensure 100% customer satisfaction and create a one stop shop.
For order or customer service enquiriesYou can contact us by e-mail ( firstname.lastname@example.org ) and a full response will be forwarded back to you within 12 hours - guaranteed
As we are an on-line retailer all communication is on-line and we are quick to respond. It's so much easier to communicate delivery or product information by e-mail as it's specific to your individual order.
Trade orders and supplier enquiries
If you wish to place a trade order or are interested in supplying products to My Kids Collection then please contact us initially by e-mail leaving your company name, your contact name and full telephone number. We will return the call the same day.
All our furniture is extremely well made, and delivered in perfect packaging. The Home Delivery service is subsidised by My Kids Collection. By operating this service in-house, your furniture gets delivered in perfect condition.
All our furniture is flat pack unless advertised as assembled and comes with detailed assembly instructions which are easy to follow. In the rare event, that you are missing any parts, then please carefully take a note of the part number, and e-mail email@example.com, with your full name and address, product name, date of delivery, and nature of your enquiry. We will then deal with your enquiry within 24 hours and come straight back to you. Please note, you must check all furniture parts as soon as possible after arrival so you are satisfied the condition is perfect, otherwise we can not accept any claims for damage. Please note delivery timings of furniture under our delivery information and payment is taken upon receipt of order.
Our furniture is built to last so there's no wonder all the glossy Interiors Magazines want to feature it!
Please see our returns and cancellations terms.
Need some help?
Please e-mail firstname.lastname@example.org with the nature of your enquiry, and we will respond to you immediately either by e-mail within 12 hours.
We sell a huge variety of products from many manufacturers, who provide guarantees for their products. The guarantees on our products are free and do not cost you anything extra. Our guarantees cover for manufacturing faults or defects, and where possible replacement product or parts will be provided
For further information, please e-mail email@example.com
Secured by Sagepay
SagePay, is the UK's leading payment service provider, and all your card details are fully protected. We do not collect, hold or store your credit/debit card details at all, as all transactions are directed through to SagePay.
Our secure checkout is enabled with 3d Secure to further protect your card details.
Shop with confidence
Not only do we provide a no quibble guarantee, and use leading brands, our ethos and values are all customer service driven, putting our customers as the most valuable part of the business. Most customers shop with us time and time again, based on reputation and quality of service which is hard to beat.
Furthermore, we have an easy to use website which is customer friendly, for everyone, whether you are a busy mum at home, or an established Nursery School.
Any Nursery Schools wishing to order, can do so directly on to the website, or by putting an official purchase order where credit will be considered.
EU Consumer Rights Directive
Consumers in the UK now have 30 days to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs).